Customer reviews of Villa Saint-Antoine
Read the reviews of our guests who have stayed at the Best Western Plus Villa Saint-Antoine, your 4-star spa hotel in Clisson.
Best Western Plus Villa Saint Antoine Hotel & Spa
Excellent food, charming location, access to the property by public transport is a bit limited and requires walking with luggage for the last bit of the way.
The Epic Tale of Air Conditioning and Peaceful Rest:
It all began with an arrival around 4 pm, where we were informed that the air conditioning in the rooms was not available.
However, the receptionist told us that the room had been cooled down before our arrival.
Imagine our surprise when we entered the room... it was stifling. It was very unpleasant.
So, we arranged a room change with the staff, and therefore an upgrade for a small fee. We were given a room with air conditioning.
It was perfect; the room was cool, and the sweltering week of heatwave was finally over. A restful, cool sleep was slowly taking shape.
Around 11:50 pm/midnight, I woke up in a sweat... the air conditioning had stopped working. Disaster! That was the final blow. I had to open the window and finally, around 4:30-5:00 am, I enjoyed the experience of setting up breakfast on the terrace, complete with the clatter of cutlery and the movement of tables.
I slept very poorly; I have difficulty sleeping, and I'm not thanking you.
I think—and this is obviously just a guess—that under the guise of "our air conditioning system is being renovated," you're hiding a real problem with the air conditioning, which is unable to cool all the rooms during periods of high temperatures.
I won't even mention the exorbitant parking fee because I didn't pay it; I managed to park without being ripped off.
I do, however, appreciate the staff's attempts at assistance and their willingness to make some kind of gesture.
I'd like to reiterate that scheduling air conditioning "maintenance" from May to September is not a very well-chosen timeframe.
So, I'm writing this message at 5:30 a.m., unable to fall back asleep, watching the sunrise because I can't close the window and the blackout blinds for fear of suffocating in this stuffy room.
A little bonus: getting pierced at 10 a.m. – a real treat when you're desperately seeking rest.
I'll leave you with a few photos of the nonetheless idyllic location. And the piercing video that woke me from my attempt at peaceful sleep.
It all began with an arrival around 4 pm, where we were informed that the air conditioning in the rooms was not available.
However, the receptionist told us that the room had been cooled down before our arrival.
Imagine our surprise when we entered the room... it was stifling. It was very unpleasant.
So, we arranged a room change with the staff, and therefore an upgrade for a small fee. We were given a room with air conditioning.
It was perfect; the room was cool, and the sweltering week of heatwave was finally over. A restful, cool sleep was slowly taking shape.
Around 11:50 pm/midnight, I woke up in a sweat... the air conditioning had stopped working. Disaster! That was the final blow. I had to open the window and finally, around 4:30-5:00 am, I enjoyed the experience of setting up breakfast on the terrace, complete with the clatter of cutlery and the movement of tables.
I slept very poorly; I have difficulty sleeping, and I'm not thanking you.
I think—and this is obviously just a guess—that under the guise of "our air conditioning system is being renovated," you're hiding a real problem with the air conditioning, which is unable to cool all the rooms during periods of high temperatures.
I won't even mention the exorbitant parking fee because I didn't pay it; I managed to park without being ripped off.
I do, however, appreciate the staff's attempts at assistance and their willingness to make some kind of gesture.
I'd like to reiterate that scheduling air conditioning "maintenance" from May to September is not a very well-chosen timeframe.
So, I'm writing this message at 5:30 a.m., unable to fall back asleep, watching the sunrise because I can't close the window and the blackout blinds for fear of suffocating in this stuffy room.
A little bonus: getting pierced at 10 a.m. – a real treat when you're desperately seeking rest.
I'll leave you with a few photos of the nonetheless idyllic location. And the piercing video that woke me from my attempt at peaceful sleep.
The hotel is ideally located in the old town center of Clisson, with a very convenient private parking area. The welcome was exceptional, and the room with a river view was remarkably comfortable with excellent bedding. Dinner and breakfast were of excellent quality!
The spa, located just across the street, is very cozy, and the staff is very pleasant.
The spa, located just across the street, is very cozy, and the staff is very pleasant.
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However, we were very disappointed with the food. We dined there once and didn't return: the portions were quite small, and the duck breast was far too overcooked. Looking at other reviews, we noticed that this comment about the duck breast being overcooked comes up regularly, and the preparation doesn't seem to have been corrected.
We were equally disappointed with breakfast, with a more concerning issue regarding the freshness of some products: the chicken tasted rancid, and the grapefruit juice was expired (it had gone fizzy!).
It's a shame because we really enjoyed the hotel itself, its location, the cleanliness of the rooms, the spa, and especially the quality of the service. With the food of the same standard, the experience would have been excellent.