Customer reviews of Villa Saint-Antoine
Read the reviews of our guests who have stayed at the Best Western Plus Villa Saint-Antoine, your 4-star spa hotel in Clisson.
Best Western Plus Villa Saint Antoine Hotel & Spa
Nous sommes venus manger le midi, les plats étaient délicieux mais une des serveuses nous a pris de haut, au final le service a duré 2h15 c'était beaucoup trop long et peut-être volontaire : probablement car nous n'étions pas clients de l'hôtel, peut-être aussi de part notre tenue (tenues vacancières) ou de part notre âge ! Dans tous les cas c'est intolérable !!!
What a disappointment!
The hotel has a pleasant setting.
Despite the reception manager's attempts to rectify the situation, we still have to report numerous problems during our two-night stay at this establishment...it is not worthy of a 4-star rating.
Stained carpet, damaged furniture, outdated and poorly maintained faucets, noisy ventilation system, moldy shower grout,
Furthermore, dusting hadn't been done for some time, particularly on the headboard, light fixtures, and above the TV...grease stains on doors and furniture, hair, and other debris.
The pool had a yellowish appearance...you have to walk through the outdoor terrace and restaurant area to get to it.
At the restaurant: 45 minutes to be served the first course...slow service...the brunch was pleasant the following day (buffet) and the second meal in the evening was fine. The dishes were not exceptional for a 4-star hotel.
€15 for a parking space!!!! Less expensive hotels include it in their rates... and €20 for breakfast... that's too much.
The spa area, located across the street 50 meters away, is pleasant and welcoming; it's a shame you have to leave the hotel.
In conclusion: the condition of the room (standard/cleanliness) and the food are not up to 4-star standards.
This is unacceptable!
P.S.: We were offered a 20% discount on the room price... for the inconvenience.
But frankly, and quite honestly, considering the discomfort... we must say that we received much better service in a 3-star hotel for an even lower price than the 20% discount applied at this establishment... (same location and setting). We do not recommend this establishment in its current state.
The hotel has a pleasant setting.
Despite the reception manager's attempts to rectify the situation, we still have to report numerous problems during our two-night stay at this establishment...it is not worthy of a 4-star rating.
Stained carpet, damaged furniture, outdated and poorly maintained faucets, noisy ventilation system, moldy shower grout,
Furthermore, dusting hadn't been done for some time, particularly on the headboard, light fixtures, and above the TV...grease stains on doors and furniture, hair, and other debris.
The pool had a yellowish appearance...you have to walk through the outdoor terrace and restaurant area to get to it.
At the restaurant: 45 minutes to be served the first course...slow service...the brunch was pleasant the following day (buffet) and the second meal in the evening was fine. The dishes were not exceptional for a 4-star hotel.
€15 for a parking space!!!! Less expensive hotels include it in their rates... and €20 for breakfast... that's too much.
The spa area, located across the street 50 meters away, is pleasant and welcoming; it's a shame you have to leave the hotel.
In conclusion: the condition of the room (standard/cleanliness) and the food are not up to 4-star standards.
This is unacceptable!
P.S.: We were offered a 20% discount on the room price... for the inconvenience.
But frankly, and quite honestly, considering the discomfort... we must say that we received much better service in a 3-star hotel for an even lower price than the 20% discount applied at this establishment... (same location and setting). We do not recommend this establishment in its current state.
Overall, we had a pleasant stay. The staff was very friendly, the rooms were clean, and we had a beautiful view of the castle, which was a real bonus. We also enjoyed the spa, and the massage was excellent.
However, we were very disappointed with the food. We dined there once and didn't return: the portions were quite small, and the duck breast was far too overcooked. Looking at other reviews, we noticed that this comment about the duck breast being overcooked comes up regularly, and the preparation doesn't seem to have been corrected.
We were equally disappointed with breakfast, with a more concerning issue regarding the freshness of some products: the chicken tasted rancid, and the grapefruit juice was expired (it had gone fizzy!).
It's a shame because we really enjoyed the hotel itself, its location, the cleanliness of the rooms, the spa, and especially the quality of the service. With the food of the same standard, the experience would have been excellent.
However, we were very disappointed with the food. We dined there once and didn't return: the portions were quite small, and the duck breast was far too overcooked. Looking at other reviews, we noticed that this comment about the duck breast being overcooked comes up regularly, and the preparation doesn't seem to have been corrected.
We were equally disappointed with breakfast, with a more concerning issue regarding the freshness of some products: the chicken tasted rancid, and the grapefruit juice was expired (it had gone fizzy!).
It's a shame because we really enjoyed the hotel itself, its location, the cleanliness of the rooms, the spa, and especially the quality of the service. With the food of the same standard, the experience would have been excellent.
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